Shipping Policy

Effective Date: 09/01/2024

At Top Cigars Hub, we are committed to ensuring that your orders are shipped efficiently and securely. Please review our shipping policy to understand how we handle shipping, processing, and delivery of your purchases.

1. Order Processing Time

All orders are processed within [4-5] business days (Monday through Friday, excluding holidays). Orders placed after [Insert Time] will be processed on the next business day.
You will receive a confirmation email with tracking details once your order has been processed and shipped.

2. Shipping Methods and Costs

We offer the following shipping options:

Standard Shipping: Estimated delivery time is [4-5] business days. The cost is [Depends on your shipping method].
Expedited Shipping: Estimated delivery time is [4-5] business days. The cost is [Depends on your shipping method].
International Shipping: We ship to select international destinations. Delivery times and costs vary by location. Please note that additional customs fees or import taxes may apply for international orders, and the customer is responsible for paying these charges.

3. Shipping Restrictions

We comply with all local and international laws regarding the sale and shipment of tobacco products. Due to legal restrictions, we are unable to ship cigars to certain locations. If your location is restricted, you will be notified at checkout.
Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can track your shipment using the link provided in the email. Please allow 48 hours for tracking information to update.

5. Delivery Delays

While we strive to deliver your order within the estimated time frames, unforeseen circumstances such as weather, customs delays, or carrier issues may result in delays. If your shipment is delayed beyond the estimated delivery time, please contact our customer support team at [info@topcigarshub.com] for assistance.

6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at [info@topcigarshub.com]. We will work with the carrier to resolve the issue. In the case of a damaged package, please retain all original packaging materials and products for inspection.

7. International Shipping

For international orders:

The customer is responsible for ensuring that cigars can be legally imported into their country. Please check your local laws before placing an order.
Top Cigars Hub is not responsible for any customs duties, taxes, or additional fees charged by your country’s customs office. These charges are the responsibility of the recipient.
If your order is held or confiscated by customs, we are unable to offer a refund or replacement. Please ensure all customs documentation is completed accurately.

8. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us at [info@topcigarshub.com] as soon as possible. Once the order has been shipped, we cannot change the delivery address.

9. Order Cancellation

If you wish to cancel an order, please contact us within [2 hour] of placing the order. Once the order has been processed or shipped, we are unable to cancel the order, but you may be able to return it under our Return Policy.

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