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Return Policy

Effective Date: [09/01/2024]

At Top Cigars Hub, your satisfaction is our priority. If for any reason you are not satisfied with your purchase, please review our return policy below to understand how we handle returns, refunds, and exchanges.

1. Return Eligibility

Due to the nature of our products, we only accept returns on certain items under specific conditions:

  • Unopened Products: We accept returns for cigars and other products that are unopened, unused, and in their original condition. The original packaging must be intact, and the return must be initiated within (5-7) days of delivery.
  • Non-Returnable Items: For health and safety reasons, we do not accept returns of opened cigar packs or humidors that have been used. Custom or personalized products cannot be returned or refunded.
  • Damaged or Defective Items: If you receive a damaged or defective product, you may request a return or exchange. Please contact us within [4-7] days of receiving your order, and provide clear photos of the damage or defect for verification.

2. Return Process

To initiate a return:

  1. Contact our customer service team at [Info@topcigarshub.com] or call [786-585-2681] to request a return authorization.
  2. Once your return request is approved, we will provide instructions for returning the product.
  3. Ship the item back to us in its original packaging, along with proof of purchase and any additional documentation we may request. Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon receipt.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, a refund will be issued to your original payment method within [5-7] business days.
  • Partial Refunds: If an item is returned in a condition different from how it was shipped (e.g., damaged, missing parts), only a partial refund may be granted at our discretion.
  • Non-Refundable Costs: Shipping fees are non-refundable, except in cases where the product was damaged or defective.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [Info@topcigarshub.com]. Exchanges are subject to product availability.

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  • First, check your bank account or credit card statement.
  • Then, contact your credit card company or bank; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].

6. Shipping for Returns

To return your product, you should mail it to the following address:

[3901 SW 129TH AVE, MIAMI FL, 33175]

Please use a trackable shipping service or purchase shipping insurance. We are not responsible for lost or damaged return packages, and we cannot guarantee that we will receive your returned item.

7. International Returns

For international returns:

  • Customers are responsible for any customs duties or taxes that may be incurred during the return shipment process.
  • We do not accept returns on international orders if they are held or confiscated by customs in your country.

Contact Us
If you have any questions or concerns about our return policy, please contact us at:

Email: [Info@topcigarshub.com]